Terms & Conditions

Welcome to Keralo. These Terms & Conditions govern your use of our website and your purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by the terms outlined below.

1. Website Usage

By using this website, you agree to use it only for lawful purposes and in a way that does not violate any applicable laws or regulations.

You must not:

  • Use the website for fraudulent or illegal activity

  • Attempt to interfere with website security or functionality

  • Access restricted areas without authorization

  • Misuse any content, images, or materials from the website

2. Product Information

Keralo makes every effort to ensure that product descriptions, images, pricing, and availability are accurate and up to date.

However, minor variations may occur due to screen display differences, manufacturing updates, or product batch variations.

We reserve the right to update, modify, or discontinue any product or information without prior notice.

3. Orders & Acceptance

All orders placed through Keralo are subject to acceptance and product availability.

We reserve the right to cancel or refuse any order at our discretion, including but not limited to:

  • Product unavailability

  • Pricing or listing errors

  • Suspicious or fraudulent activity

  • Incomplete or incorrect customer information

An order is considered confirmed only after verification and successful processing.

4. Shipping & Delivery

Keralo offers delivery across Pakistan through reliable courier services.

  • Orders are processed within 1โ€“2 business days

  • Delivery time is typically 2โ€“5 business days depending on location

  • Delays may occur due to courier issues, weather, or other external factors

Keralo is not responsible for delays caused by third-party logistics providers.

5. Returns & Refunds

We aim to provide a smooth and fair return experience.

Returns may be accepted under the following conditions:

  • The product is unused and in original condition

  • Original packaging is intact

  • The return request is made within the specified return period

Shipping charges are non-refundable unless the return is due to an error from our side or a defective product.

Approved refunds are processed after inspection within 7โ€“10 business days.

6. Intellectual Property

All content on this website, including but not limited to logos, text, images, product listings, and design elements, is the property of Keralo and is protected by applicable intellectual property laws.

You may not copy, reproduce, or use any content without prior written permission.

7. Limitation of Liability

Keralo is not liable for:

  • Any indirect or consequential damages

  • Misuse of products

  • Allergic reactions or improper use

  • Delays caused by courier or logistics partners

  • Temporary website interruptions or technical issues

Customers are responsible for using products appropriately.

8. Privacy

Keralo respects your privacy. Any personal information collected is used solely for order processing, customer service, and improving your shopping experience.

We do not sell or share your personal data with third parties without consent.

9. Governing Law

These Terms & Conditions are governed by the laws of Pakistan. Any disputes will be subject to the jurisdiction of the courts in Pakistan.

10. Contact Information

For any questions or support, please contact:

Keralo
๐Ÿ“ง Email: keralopk@gmail.com
๐Ÿ“ฑ WhatsApp: +92 335 5013556