Privacy Policy

At Keralo, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our online store.

By using our website, you agree to the practices described below.

1. Information We Collect

When you visit or interact with our store, we may collect the following types of information:

a. Order Information

When you place an order, we collect:

• Full Name

• Shipping and Billing Address

• Phone Number

• Email Address

• Order Details and Purchase History

Payment information is processed securely through third-party payment providers. We do not store your card or payment details.

b. Device & Usage Information

When you browse our website, we may automatically collect:

• IP address

• Browser type and device information

• Pages visited and time spent on the site

• Referring websites or sources

• Cookies and tracking data

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Provide order confirmations and shipping updates

• Offer customer support

• Improve website performance and user experience

• Prevent fraudulent or suspicious activity

• Comply with legal and regulatory obligations

3. Shopify Hosting & Data Security

Our store is hosted on Shopify Inc., which provides the secure e-commerce platform that allows us to sell our products.

Your data is stored securely through Shopify’s systems and protected behind secure servers and firewalls.

You can review Shopify’s privacy policy here:
🔗 https://www.shopify.com/legal/privacy

4. Sharing of Information

We only share your information with trusted third parties when necessary, such as:

• Courier and logistics partners for order delivery

• Payment processors for secure transaction handling

• Marketing platforms (e.g., Meta, Google, TikTok) for advertising and analytics

• Shopify apps used for store performance and functionality

We do not sell, rent, or trade your personal information to any third parties.

5. Cookies & Tracking Technologies

Keralo uses cookies to improve your shopping experience. Cookies help us to:

• Maintain your shopping cart

• Remember your preferences

• Analyze website traffic and performance

• Improve product recommendations and marketing

You may disable cookies through your browser settings, but some features of the site may not function properly.

6. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill your orders

• Provide customer support

• Meet legal, tax, or accounting obligations

• Resolve disputes and enforce policies

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Request corrections or updates

• Request deletion of your data (where applicable)

To exercise these rights, please contact us using the details below.

8. Policy Updates

Keralo may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Keralo
📧 Email: keralopk@gmail.com
📱 WhatsApp: +92 335 5013556